Resume
Experience
Senior UX/UI Product Designer
Customizing digital products to serve new businesses and existing clients to support their employees health care needs through a consistent, simple digital experience.
UnitedHealth Group | May 2024 - Present
Internal teams were in need of streamlined work systems, friendly digital environments, and automation. Through leading investigative research, building relationships for strong collaboration with cross-functional partners, and bringing users into the design process with me, I discovered user and business needs and project requirements for short-term and long-term solutions. I created tailored SaaS products for teams which fit smoothly within the larger E2E process by benefiting the data flow transferred to teams up and down stream. Built scalable UI patterns and components to adapt to future functionally enhancements.
UnitedHealth Group | November 2021 - May 2024
UX Product Designer
UX Designer
It was important to establish consistent components and UI processes to spread across the corporation’s 27 e-commerce sites and build experiences for customer loyalty on their online portal. Eager to rely on user and business data to inform design-decisions, I examined sites for improvement opportunities, lead user research, lead statistical testing, and A/B tested my prototype designs to determine the experiences that will bring success to users and the corporation. As a result, redesigned and new designed UI features and experiences met behavioral expectations, offered intuitive information architecture, simplified site navigation, and created easy tracking on purchases.
Polaris | May 2020 - November 2021
Education & Certification
B.S. - Mathematics, Computer Science Minor
Concordia University, St. Paul | May 2020
Certificate - Advanced Design Thinking
IDEO University | In progress
Skills
Product design, Human-centered design, Interaction design, Software design, Service design, Holistic design, Information architecture, Data visualization, Visual communication, SaaS, E2E
Design
Research
Discovery, Workshops, Investigation, Usability testing, Analyzation, Synthesis , Qualitative research, Quantitative research
Develop relationships, Establish trust, Cross-functional partnerships, Communication, Co-creation, Presenting, Storytelling
Collaboration
Speaking
Invited to present and discuss my journey into UX, my area of work, and share my career progression to individual classes and at events at my alma matter.
Concordia University, St. Paul